Privacy Policy

Your privacy is important to us. It is important for us to respect your privacy regarding any information we may collect on the ISAU Indústria de Sucos website and other websites we own and operate.

Collection and Use of Personal Information

We request personal information only when we truly need it to provide you with a service. We do so through fair and legal means, with your knowledge and consent. Consent is the free, informed, and unequivocal expression by which the holder authorizes Isau to process their data. We also inform you why we are collecting it and how it will be used.

What Data is Collected and Purpose of Use

We collect the following personal data:

• Name: For identification and personalization of our services.
• Email: For communication and sending relevant information about our services.
• Phone: For direct contact and customer support.
• Message: To understand your needs and respond appropriately to your requests.

This data is used to process orders, provide customer support, improve our services, and communicate with you about our offers and news.

Data Retention

User personal information is collected and retained for 2 years or for as long as necessary to provide the requested service. At the end of the processing period, the data will be deleted or anonymized, except in cases provided by Article 16 of the LGPD (Brazilian General Data Protection Law).
The stored data is protected within commercially acceptable means to prevent loss, theft, as well as unauthorized access, disclosure, copying, use, or modification.

Data Protection and Storage Measures

We use appropriate technical and organizational security measures to protect your personal data. These measures include, but are not limited to:

• HTTPS Encryption: All data transmitted between your browser and our website is encrypted using HTTPS, ensuring your information is protected against interception during transmission.
• Wordfence: We use Wordfence to monitor the security of our website and protect against threats, including hacking attempts and malware.
• Secure Servers: Data is stored on secure servers, protected by firewalls and other strict access controls to prevent unauthorized access.
• Encryption of Sensitive Data: Sensitive information, such as payment data, is encrypted to ensure its security.
• Access Controls: Only authorized personnel have access to personal data, and these accesses are monitored and logged.

These measures are implemented to ensure that your personal data is protected against loss, theft, unauthorized access, disclosure, copying, use, or modification.

Information Sharing

We do not share personally identifiable information publicly or with third parties, except when required by law.

Responsibility of Data Processing Agents

Isau provides for the responsibility of agents involved in data processing, in accordance with Articles 42 to 45 of the LGPD.
Although we adopt high security standards to prevent incidents, no virtual page is entirely risk-free. In this sense, Isau is not responsible for:

• Any consequences resulting from the user’s negligence, recklessness, or incompetence concerning their personal data. We guarantee and are responsible only for the security of data processing processes and the fulfillment of the purposes described in this document. We emphasize that the user is responsible for the confidentiality of their access data.
• Malicious actions of third parties, such as hacker attacks, unless proven to be due to culpable or deliberate misconduct by Isau. We emphasize that in the event of security incidents that may generate relevant risks or harm to you or any of our users/customers, we will notify the affected parties and the National Data Protection Authority and take the necessary measures.
• The inaccuracy of the information entered by the user/customer in the records required to use Isau’s services; any consequences resulting from false or maliciously entered information are the sole responsibility of the user/customer.

Links to Other Websites

Our site may have links to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility for their privacy policies.

Consent

You are free to refuse our request for personal information, understanding that we may not be able to provide some of the desired services. Continued use of our site will be considered as acceptance of our privacy and personal information practices.

Other Rights of the Data Subject

In addition to the right to data deletion, you have the right to:

• Confirmation of the existence of processing;
• Access to the data;
• Correction of incomplete, inaccurate, or outdated data;
• Anonymization, blocking, or deletion of unnecessary, excessive, or unlawfully processed data in accordance with Law No. 13,709;
• Data portability to another service or product provider, upon express request, in accordance with the regulations of the national authority, subject to commercial and industrial secrets;
• Deletion of personal data processed with the consent of the holder, except in cases provided for in Article 16 of Law No. 13,709;
• Information about public and private entities with which the controller has shared data;
• Information about the possibility of not providing consent and the consequences of refusal;
• Revocation of consent, under the terms of §5 of Article 8 of Law No. 13,709.

Data Protection Officer (DPO)

You can contact the DPO via email at dpo@isau.com.br for any issues related to privacy and data protection.

Removal of Personal Data

You have the right to request the removal of your personal data that we have collected. To exercise this right, contact us through the means provided on our website. Once we receive your request, we will take the necessary steps to delete your personal information from our records, except in cases where retention is required by law or necessary for the execution of an ongoing contract. We will confirm the removal of your data or provide a justification if deletion is not possible.

Google Analytics Cookies

We use Google Analytics to collect information about the use of our website. Google Analytics uses cookies to help us analyze how visitors use the site. The information generated by the cookie about the use of the website (including your IP address) will be transmitted and stored by Google on servers in the United States.
Google will use this information to evaluate your use of the site, compiling reports on site activity and providing other services related to site activity and internet usage. Google may also transfer this information to third parties when required by law or when such third parties process the information on behalf of Google. You can opt to disable Google Analytics cookies by downloading and installing the Google Analytics Opt-out Browser Add-on.

More Information

We hope this policy is clear and, as mentioned earlier, if there is anything you’re unsure about, it is generally safer to leave cookies enabled in case they interact with one of the features you use on our site. For any questions about how we handle user data and personal information, please contact us.
This policy is effective from Set 12, 2024.